Refund Policy

Effective Date: 2024-07-05

At Chongqing HuiRong Software Co., Ltd., we value customer satisfaction and offer refunds under the following conditions:

1. Eligibility for Refund

• If you experience technical issues that prevent you from using our software or service and we are unable to resolve the issue within 7 business days.
• Refund requests must be submitted within 14 days of purchase.

2. How to Request a Refund

Please contact our support team at tech@ranfs.com with your order details and reason for the refund request.

3. Non-Refundable Items

We do not issue refunds for:

• Services already delivered or used
• License key activation or software already downloaded (except in cases of verified technical failure)

4. Payment Processor

All payments and refunds are handled by Paddle. Refunds will be processed using the original payment method.

5. Contact

For any questions about this refund policy, please contact us at tech@ranfs.com